What to look for in an HVAC Service Company?

In most cities, there are a variety of companies to choose from when you need HVAC service. Assuming you do not have a trusted service, you may feel pressured to choose one and hope for the best. Choosing a quality HVAC service is important since the technician will be in your home and taking care of your vital HVAC system. Ferguson Heating and Air Conditioning Company has been in business for 75 years, so we are keenly aware of the necessary qualities of a professional HVAC company. If you are in need of an HVAC service, be sure that your chosen HVAC company has the following essential qualities: experience, a good reputation, credentials (licensed/insured/professional membership), and fair pricing.

Experience—You need an HVAC provider with a history of longevity, one that will be around to stand behind their work. A quality HVAC company should be well-established in the community with a wealth of experience serving customers. If a company has been in business for a long time, they have refined their craft with years of opportunities to serve customers. More than likely, they will be around long-term to continue to meet your needs and stand behind their work on your home. Our family-owned business has been around for 75 years, so you can trust that we have gained extensive knowledge of our craft and we are not going anywhere. Our family will be here for yours.

A Good Reputation—The easiest way to feel confident about your HVAC company is through a direct recommendation from a friend or family member. If your loved one has had a positive experience, you should expect the same treatment from a professional company. Because of the internet, you can learn a great deal about the company’s reputation with a quick search. Make sure to read a selection of reviews, especially the ones with fewer stars. You need to know if people have had problems with the company and if the company did anything to resolve the issues. A good business should be built on relationships so how a company handles their customers speaks volumes about their character. Our happy customers have been some of our strongest marketing! Ferguson’s motto is “The Name You Can Trust Since 1946.” We founded our company on high standards and quality service; our reputation over the years still reflects these priorities.

Credentials—Because your HVAC system is an expensive and necessary component of your home, it should be trusted to someone with proper licensing, insurance, training, and professional membership. You should be able to determine an HVAC company’s credentials through a visit to their website. If you cannot find the information you need, call the HVAC company and ask about their credentials. A professional company will have no problem providing the requested information to reassure you. Ferguson Heating and Air Conditioning is fully insured, licensed, trained, and NATE certified. We are active members in the CAAG (Conditioned Air Association of Georgia.)

Fair Pricing—You should be wary of a company with unreasonably low rates. If the cost is too low, you may have a company cutting corners, using low quality materials, and utilizing unqualified technicians. You may save money using a cheap company, but you could face expensive repairs down the road if the work has been completed improperly. For the sake of gauging what would be a reasonable rate, you could request a quote from multiple companies, then choose the company who will provide you with superior work at a reasonable price. We welcome potential customers to check around with other providers. Our rates are competitive, and our work is exceptional.

If you are looking for a quality HVAC company, call Ferguson today! We stand on 75 years of honest, dependable, professional, and family-friendly service.